Adapt_CO (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you of how we handle your personal data when you visit our website, interact with us, or become a client. We follow Australian privacy laws, and if applicable, GDPR regulations for European clients.
1. Information We Collect
We may collect the following types of personal data from you:
- Contact Information: Name, email address, phone number, job title, company name.
- Business Information: Details relevant to business relationships, including services purchased, feedback, and interactions.
- Website Usage Information: Usage data collected through cookies and tracking technologies such as Google Consent Mode.
2. How We Collect Information
We collect personal information in the following ways:
- Direct Interactions: When you provide information through contact forms, consultations, email, or during service delivery.
- Automated Technologies: We use cookies and Google Consent Mode 2 to collect website usage data, which helps us understand your preferences and improve user experience. You can control cookie settings and preferences on our website.
3. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To deliver the services you have requested from us and respond to inquiries.
- Business Development: To communicate relevant service updates and promotional offers with your consent.
- Performance Improvement: To analyse user engagement with our website and improve functionality.
- Compliance: To fulfil legal requirements under Australian law and, where applicable, GDPR.
4. Legal Basis for Processing (GDPR)
For clients in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data we collect and the context of its collection. Typically, we process your data on the following bases:
- Consent: You have given explicit consent to process your data.
- Contractual Obligations: Processing is necessary for a contract with you.
- Legal Obligations: Compliance with legal requirements.
- Legitimate Interests: As needed for our legitimate business interests, provided your rights do not override them.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. This includes legal, accounting, and reporting requirements.
6. Data Security
We employ robust security measures to protect your data, including secure storage solutions, encrypted data transfer, and restricted access to authorized personnel only. While we strive to protect your personal data, please note that no system is completely secure.
7. Data Sharing
We may share your personal data with third parties only as necessary, including:
- Service Providers: To assist in service delivery, such as IT support or data analytics.
- Legal Authorities: Where required to comply with legal obligations.
- Marketing Partners: For campaigns, only with your explicit consent.
We do not sell your personal data to any third party.
8. Your Rights (GDPR)
If you are located in the EEA, you have the following rights under GDPR:
- Access: Request access to your personal data.
- Correction: Request corrections if your data is inaccurate or incomplete.
- Deletion: Request deletion of your data under certain conditions.
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request transfer of your data to another provider.
Please contact us if you wish to exercise any of these rights.
9. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We reserve the right to update this privacy policy. Any changes will be posted on this page, and if significant, we will notify you directly.
11. Contact Us
For any privacy concerns, please use our contact form on our website, and we will get back to you via email.